TERMS AND CONDITIONS
These terms and conditions are the only terms and conditions which govern the relationship between the Seller and the Customer. Any other terms and conditions which appear or any other documentation produced by the Customer shall be of no effect
DESCRIPTIONS AND PRODUCT INFORMATION
All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
All photos, descriptive matter, specifications issued on this website and any descriptions, photos on Aura London catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
Prices always refer to a single unit and VAT is not included. We reserve the right to change any product prices, product specifications and availability at anytime. All prices and descriptions superside all previous publications.
ORDERS AND PAYMENT
All orders must be placed online or by email, any amendments to your order must also be received via email.
Unless credit account terms have been agreed, all orders must be paid for on a proforma basis. All goods for supply outside of UK mainland will be supplied on a proforma basis only. For all orders payment is due in full before the delivery of any goods unless otherwise agreed with Aura.
Delivery times are quoted on receipt of order and are to be treated as estimates only.
UK customer with a credit account, payment must be made within 30 days of the invoice date. Failure to observe these terms will forfeit account status and incur interest on any payment overdue at 3% over the base lending rate of HSBC Bank Plc, varying from time to time
Preferred payment methods are online or by credit/debit card. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee of 3% is applied to products purchased when using, MasterCard, AMEX and credit cards.
A despatch date cannot be confirmed until the clearance time has elapsed.
No minimum order quantity is required.
Title to goods shall only pass when payment has been received in full.
UK DAMAGE AND RETURNS
In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damages, or shortfall deliveries must be reported within 24 hours of receiving delivery. After this time we cannot be held responsible for any product found to be damaged or missing.
If you are unhappy with your purchase, you can exchange the items to us within 24 hours of receipt of your goods. Aura does not offer a refund you may exchange your item for a store credit note, this is valid for 3 months only. Items should be returned at your own cost, unless the item is faulty or damaged.
Where we are requested to deliver to a warehouse or other holding location it will be the buyers responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 24 hours after we have delivered the goods. Aura will not be held responsible for any third party inspections, and storage charges that may accur. Any damages found when items have been held in storage and installed at a later are the responsibility of the client. Where our client is an interior designer and goods have been purchased to sell on to a third party we will not have a contractual relationship with the third party. As such all sales after care will be conducted with our client and not any third parties with whom we have no contractual relationship.
Aura will take no responsibility for damages incurred in transit when using your own shippers. A signature from your chosen courier on collection confirms that they are receiving your order in good condition, and that boxes have been labelled in accordance with their specifications. Your shippers should provide you with the necessary insurance to cover your order. Please ensure you choose an appropriate carrier and get proof of postage, Aura cannot be liable for any goods lost in transit.
Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and entrance throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee will be charged.
If a fault is discovered after the goods have been exported out of the UK by you, it is your responsibility to return the goods to the UK at your cost for inspection. If a repair or replacement is produced by Aura we will only deliver the goods to a UK destination. If you then wish for the goods to be exported, it will be your responsibility to do this at your cost.
For refunds once we have received the goods at our warehouse, we will send you a confirmation email and inform you of a refund for damaged or faulty goods only.
Please note: Refunds can take up to 10 working days to be received following receipt of the goods.
Any goods made to a customer's own specifications, or made to measure and self-assembly furniture cannot be returned once assembly is part or fully completed, this applies to lighting that has been partly installed.
We reserve the right of descretion to accept/or refuse the return of any goods supplied.
Store credit will only be valid for 3 months.
It is mandatory to keep the product packing for a minimum period of 7 working days. If a claim is made the client must provide photographic proof of item concerned. Claims in damages are open for 2 weeks if we do not hear from the client this matter will be closed and thereafter Aura will not responsiblie. All order claims due to production issues will be handled on a case-by-case basis.
CUSTOM BESPOKE ITEMS
Aura will only quote for bespoke items upon the receipt of drawings and finish required. When ordering a bespoke item the client agrees to pay a non- refundable deposit of 50% of the value of the item. Only once this has been received and funds cleared can we start to manufacture the item. Should an order be cancelled within 10 working days from date of deposit recieved no further amounts will be payable. Should an order be cancelled after 10 working days then the balance of the order will remain payable by the client. We cannot accept the return of the custom items for the reason other than the damage or not matching the agreed description.
All bespoke quotes are valid for 30 days. Any further information given will invalidate the original quote.
Aura will quote a price and lead time based on the drawing and information given by the designer and signed off for approval by their client. Please note, by signing off a drawing you are accepting the specification shown, therefore particular attention should be paid at this stage.
Aura may visit the site for further information upon instruction. If the furniture has to fit in a specific space please let us know at the time of placing your order. However, Aura will not take responsibility for external factors which may effect the final finished product, ie. heating and cooling systems.
If fabric is required, when supplying this fabric to Aura it is the client’s responsibility to ensure that the fabric is compliant with British Standard BS 5852 of the Furniture and Furnishings (Fire) (Safety) Regulations Act 1988.
We reserve the right to alter dimensions to ensure the look for the final design. Slight differences in dimensions may occur due to the materials within the build. interpretation will be at the discretion of the production department and no liability for differences of interpretation will fall to Aura.
Once custom orders are confirmed, we require full payment prior to production.
All damages and shortages must be notified within 1 working day of receipt of goods. If a claim is made the client must provide photographic proof of the item concerned.
CONTRACT AND HOSPITALITY ORDERS
Aura has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact Aura for quotes.
CONTRACT CANCELLATION - INTERNATIONAL SELLING REGULATIONS
You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Aura via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Aura at your own cost.
Furthermore, you must take reasonable care to ensure the items are in saleable condition and are not damaged whilst in transit Aura reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-saleable condition.
Where a claim is made the client must provide photographic proof of item concerned. Claims in damages are open for 2 weeks if we do not hear from the client this matter will be closed and thereafter Aura will not responsible.
Products that fall into the following categories will not be refunded unless they are proven to be faulty:
Any goods made to a customer's own specifications, or made to measure items.
Self-assembly furniture cannot be returned once assembly is part or fully completed.
Lighting that have been partly installed cannot be returned.
Where we are requested to deliver to a warehouse or other holding location it will be the buyers responsibility to ensure the goods are fully checked in line with our notice period of 48 hours. We will not be liable for damage discovered more than 48 hours after we have delivered the goods. Aura will not be held responsible for any third party inspections, and storage charges that may accur. Any damages found when items have been held in storage and installed at a later are the responsibility of the client. Where our client is an interior designer and goods have been purchased to sell on to a third party we will not have a contractual relationship with the third party. As such all sales after care will be conducted with our client and not any third parties with whom we have no contractual relationship.
We reserve the right of descretion to accept/or refuse the return of any goods supplied.
Orders cancelled once manufacture is under way, or goods returned for reasons of unsuitability will be accepted at Aura’s discretion and is subject to a returns charge of 30% plus transport costs. Where goods are accepted for return, it is the responsibility of the client to ensure that they are received in a saleable condition and any damage sustained will be charged back to the customer.
Any specification given to Aura by clients for bespoke making or custom orders can only be ex-changed or refunded at Aura’s discretion.
Aura’s items are all handcrafted and each product is unique and returns due to product variation will only be accepted at Aura’s discretion.
CUSTOMERS OWN MATERIAL AND LEATHER (COM / COL)
The customer is responsible to advise Aura in writing of any specific requirements to special alignment, placement of or detail, front or back of the COM/COL, otherwise COM/COL will be applied according to the upholsterer guidelines based on standard model. The fabric quantity requirements are based on a standard width of 1,40cm / 55” for plain fabrics. If the customers fabric has a different width or contains a pattern, Aura must be notified in order to inform the customer on the exact fabric quantity.
If the pattern requires matching, Aura needs to know the repeat dimensions for a calculation of additional yardage/meters required and/or additional charge for matching.
When supplying fabric to Aura it is the client’s responsibility to ensure that the fabric is compliant with British Standard BS 5852 of the Furniture and Furnishings (Fire) (Safety) Regulations Act 1988.
The customer is responsible for the fabric transport costs and all export fees to the Aura warehouse. Aura will refuse all fabrics with charges for the receiver of the fabric.
Aura is not responsible for orders when customer's fabric features damage or imperfections which question the production quality of the product. Aura will not be responsible when the customer does not choose the appropriate fabric for the future use of the product.
DISCLAIMER FOR VELVET AND SILKS
Some velvet and silk fabrics are made from cotton and can be marked by the slightest touch. As all our furniture is handmade the handling of fabric is unavoidable and therefore we can not accept any responsibility or liability for the condition of these fabrics when used in manufacturing.
Aura deliveries are priced per delivery. If the Buyer fails to take delivery of the goods or fails to give Aura adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Seller’s reasonable control or Aura’s fault) then, without prejudice to any other right or remedy available to Aura, then Aura may store the goods at the buyers cost until delivery can be arranged.
Any dates quoted for delivery of the goods are approximate only and Aura shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the contract unless previously agreed by Aura in writing.
Delivery of furniture and other vulnerable items is by quotation. Crating charges may apply.
Special deliveries to other addresses, or at specific times are by arrangement and at extra cost.
EUROPEAN AND INTERNATIONAL SHIPPING
Aura shipping is quoted per order. All shipping costs given are only estimates until order is placed. Customs clearance and documentation costs are the responsibility of the client.
We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination.
When your order is dispatched you will receive a confirmation email.
If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 7 days of receipt of your goods postal.
Aura does not offer a refund you may exchange your item or a store credit note will be issued. (This is valid for 3 months)
Items should be returned at your own cost, unless the item is faulty or damaged. Items should be unused and returned in their original packaging and in a fully resalable condition.
Orders packed ready for shipping which are not collected within 48 hours will be subject to storage charges. Aura reserves the right to charge storage at a rate of 2% plus vat per week.
There are no warranties with our products, when issues arise Aura reserves the right to decide on a case by case basis.
All our items are handmade and any variation in the finish is intrinsic to the design.
Aura is not obliged to make inquiries about the intended use of the products. The buyer shall be fully liable for the applications and/or use of the products under warranty.
Aura warrants that at delivery each product is fit for use and it is not liable for normal wear and tear as some products are subject to change over time due to the nature of their materials.
Aura is not responsible for damages relating to natural fading or discolouration, oxidation, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions.
Wood, stone, glass, iron, brass, and other decorative materials vary in tone, colour, character and texture: variations are inherent in such materials and finishes and should be expected. All lighting products are made using the finest materials and wiring assembly processes are carried out and monitored to the highest standards. Unless particularly delicate features of a product design are either obvious or specifically drawn to the attention of the buyer or user, it is warranted that all such items are of contract quality and suitable for use in commercial interiors, wired and tested to all relevant and current standards.
All rights reserved. No part of Aura design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, drawings or other electronic or mechanical methods, without the prior written permission of the brand, except noncommercial uses permitted by copyright law.
All of Aura’s items are handcrafted and no two products are the same.
Any typographical, clerical or other accidental errors or omissions in any sales literature, internet pages, quotation, price list, acceptance of offer, invoice or other document or information issued by the Aura shall be subject to correction without any liability on the part of the Aura. E.&O.E.